In 2006, a teenager named Austin works as a waiter in a restaurant on the Bay Area's Mount Tamalpais. One day, a coworker passes off a difficult customer to Austin. The customer is a middle-aged woman named Charlotte who wears adult braces and claims to be waiting for her coworker. As Austin visits her table several times, delivering many glasses of expensive wine and a salad, Charlotte continues to insist that her coworker will show up and that there will be a party held in her honor in the inn upstairs. While he's discomfited by Charlotte's creepy behavior, Austin keeps fulfilling her requests. However, he asks another coworker to deliver the $700 tab to Charlotte. The coworker agrees and comes back with Austin's tip, $800 that Charlotte gave him, in exchange for the simple task of escorting her up to her room. Austin agrees reluctantly, and Charlotte parts ways with him at the room, planting a kiss on his cheek and lingering a bit too long. Austin flinches, and Charlotte, angered, asks never to see him again. He rides off in his bike, happy that he made such a large tip and unaware that Charlotte would later roam the hotel that night, in her underwear, and be taken away by the police.